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Module 1: Introduction to Soft Services in Facilities Management
1-Soft-Services-in-Facilities-Management-for-High-Rise-Buildings
Definition and scope of soft services
Importance in high-rise buildings vs. other structures
Relationship between hard and soft services
Key performance indicators (KPIs) for soft services
Case Study: Soft services impact on tenant satisfaction in a commercial skyscraper
Module 2: Cleaning and Hygiene Management
2-High-Rise-Cleaning-and-Hygiene-Management
Types of cleaning: daily, periodic, deep cleaning
Cleaning standards and protocols for high-rise buildings
Cleaning schedules and manpower planning
Materials and equipment selection
Example Template: Cleaning schedule planner for lobby, corridors, restrooms
Estimation: Calculating cleaning workforce and supplies costs for a 40-floor building
Budgeting tips for cleaning contracts
Module 3: Security Services in High-Rise Buildings
3-Security-Services-in-High-Rise-Buildings
Types of security: manned guarding, electronic surveillance, access control
Designing a security plan for high-rise facilities
Security personnel training and deployment planning
Technology integration: CCTV, biometric access, visitor management
Example Template: Security roster and incident report form
Cost estimation: Security manpower and technology installation costs
Budgeting security upgrades for ongoing operations
Module 4: Waste Management Systems
4-Waste-Management-Systems-for-High-Rise-Buildings
Waste segregation, collection, disposal, and recycling methods
• Compliance with environmental regulations
Vendor selection for waste disposal services
Sustainable waste management practices
Example Template: Waste tracking and recycling log sheet
Estimation of waste volumes and related disposal costs for a large building
Budget allocation for waste management programs
Module 5: Landscaping and Grounds Maintenance
5-Landscaping-and-Grounds-Maintenance-for-High-Rise-Buildings
Outdoor space design considerations for high-rise buildings
Maintenance schedules for gardens, lawns, and common outdoor areas
Seasonal planting and irrigation management
Vendor and contractor management for landscaping
Example Template: Landscaping maintenance checklist
Estimation of landscaping material, labor, and equipment costs
Budgeting for ongoing grounds maintenance and seasonal improvements
Module 6: Reception and Concierge Services
6-Front-Office-Excellence-Reception-and-Concierge-Services-for-High-Rise-Buildings
Roles and responsibilities of receptionists and concierge staff
Managing visitor experience and tenant communication
Technology use: visitor management systems, information kiosks
Staffing requirements and shift planning
Example Template: Visitor log and service request form
Costing of reception staff salaries and equipment
Budget planning for reception enhancements
Module 7: Catering and Pantry Services
7-Catering-and-Pantry-Services-in-High-Rise-Buildings
Food and beverage service options for tenants and staff
Health and hygiene standards in catering
Vendor management and contract negotiation
Pantry setup and stock management
Example Template: Pantry inventory and consumption log
Cost estimation of pantry supplies and catering contracts
Budgeting for cafeteria or pantry service upgrades
Module 8: Pest Control Management
8-Pest-Control-Management-in-High-Rise-Buildings
Common pests in high-rise buildings and risk factors
Integrated pest management (IPM) approaches
Scheduling and monitoring pest control treatments
Compliance with health and safety standards
Example Template: Pest control schedule and inspection report
Costing pest control service contracts and materials
Budget allocation for preventive pest control measures
Module 9: Mail and Package Management
9-Advanced-Mail-and-Package-Management-Systems-in-High-Rise-Buildings
Systems for efficient mailroom and package handling
Technology solutions for tracking and notifications
Staffing and training for mailroom personnel
Security and confidentiality protocols
Example Template: Mail/package log and recipient acknowledgement
Estimating mailroom operational costs
Budgeting for digital mail management system implementation
Module 10: Procurement and Vendor Management for Soft Services
10-Procurement-and-Vendor-Management-for-Soft-Services-in-Building-Management
Vendor selection criteria and contract management
Performance monitoring and SLAs (Service Level Agreements)
Risk management in soft service contracts
Example Template: Vendor evaluation scorecard
Cost negotiation strategies
Budgeting contingencies and service renewals
Module 11: Workforce Management and Training
11-Effective-Workforce-Management-and-Training-in-Soft-Services
Recruitment and retention of soft service staff
Training programs on safety, hygiene, customer service
Scheduling shifts and leave management
Performance appraisal and motivation techniques
Example Template: Training calendar and attendance register
Estimation of training costs
Budgeting for ongoing staff development programs
Module 12: Health, Safety, and Environmental Compliance
12-Health-Safety-and-Environmental-Compliance-for-Soft-Services-in-High-Rise-Buildings
Regulations relevant to soft services in high-rise buildings
Safety protocols for cleaning, catering, pest control, etc.
Environmental sustainability practices
Incident reporting and emergency preparedness
Example Template: Safety audit checklist
Estimation of compliance-related expenses
Budgeting for safety equipment and certifications
Module 13: Technology Integration in Soft Services
13-Technology-Integration-in-Soft-Services-for-High-Rise-Buildings
Role of IoT and automation in cleaning, security, waste management
Software tools for service management and reporting
Mobile apps for workforce coordination and tenant feedback
Example Template: Digital service request and tracking dashboard
Cost analysis of technology deployment
Budgeting for upgrades and digital transformation
Module 14: Estimation, Costing, and Budgeting Techniques for Soft Services
14-Estimation-Costing-and-Budgeting-Techniques-for-Soft-Services-in-High-Rise-Buildings
Principles of cost estimation and budgeting in facilities management
Breakdown of typical cost heads for soft services
Using templates and software for budgeting
Forecasting and variance analysis
Example Template: Comprehensive soft services budgeting sheet for a high-rise
Case example: Preparing an annual soft services budget for a 50-floor residential tower
Module 15: Performance Monitoring, Reporting, and Continuous Improvement
15-Performance-Monitoring-Reporting-and-Continuous-Improvement-in-High-Rise-Building-Soft-Services
Developing KPIs and service quality metrics
Tenant satisfaction surveys and feedback loops
Reporting formats and frequency
Continuous improvement methodologies (e.g., PDCA)
Example Template: Monthly soft services performance report
Using data to justify budget adjustments and service improvements
Module: Facade Cleaning Works and Management for Soft Services
Module: Facade Cleaning Works and Management for Soft Services
Templates to Use
Extra Suggestions Made by Students or Professionals after Learning
Cleaning Manpower Estimation: How to Determine Cleaning Staff Requirements for Facilities
Tools and Equipment Estimation for Cleaning Projects in High-Rise Buildings
Costing of Using and Implementing CAFM Computer Aided Facility Management
On Call Basis / Day Basis Manpower Estimation and Costing
Hygiene Consumable Requirements Calculations
Manpower Costing to Manage Facilities For High Rise Building ( Weekly, Monthly or Hourly Basis )
Types of Walkie Talkies and Its Costing for a Project
Landscaping